Working together to safeguard adults with care and support needs

Breaking down the barriers Older people and complaints about health care


12/02/16 03:55pm

In December 2015 the Parliamentary and Health Service Ombudsman produced a report about breaking down the barriers for older people

The aim was to make it easier for older people to have a voice when public services fail them is essential - not just so that individual wrongs can be put right, but so that services can learn from past experiences and improve.