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Safeguarding Adults York Accessibility statement

Technical information about this website’s accessibility

This statement applies to content published on the safeguardingadultsyork.org.uk domain.

Safeguarding Adults York is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

To find out more about how our website meets accessibility guidelines please see:

Accessibility of our online services

Our website is designed to be used by as many people as possible; the text should be clear and simple to understand and you should be able to:

  • zoom in up to 300% without problems
  • navigate most of our online services using just a keyboard
  • use most of our online services with screen reader software

Most of our website will work when scripts, applets or other programmatic objects are turned off, or aren't supported by a device. However, your experience using our website without scripts running may degrade.

Our online services are partially compliant with the latest Web Content Accessibility Guidelines (WCAG). Get details of online services which don't meet accessibility standards, and online services exempt from accessibility standards.

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Requesting services in an accessible format

If you need information in a different format email: webadmin@york.gov.uk, and tell us:

  • the location of the information (copy and paste the URL/address from your browser address bar)
  • your name and email address (so we can respond)
  • the format you need (for example, audio CD, braille, British Sign Language (BSL), large print, accessible PDF)

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Feedback and contact information

You can report accessibility problems with this website if you find any issues that are not listed on this page, or you think we’re not meeting accessibility regulations. Email: webadmin@york.gov.uk in the first instance, so that we can work to resolve the issue. If you contact us with a complaint about the accessibility of our online services, and you’re not happy with our response the Equality Advisory and Support Service may be able to help you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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How accessible this website is

Parts of this website are not fully accessible. For example:

  • not all lists are marked up correctly - this relates to success criterion WCAG (A) 4.1.1
  • some elements on a page require zooming and 2D scrolling on small screens - this relates to success criterion WCAG (AA) 1.4.10
  • some PDFs do not have a title - this relates to success criterion WCAG (A) 2.4.2
  • PDFs are missing tags - this relates to success criterion WCAG (A) 1.3.1
  • not every PDF has a Specified heading - this relates to success criterion WCAG (A) 1.3.1
  • the first heading in some PDFs is not an H1 - this relates to success criterion WCAG (A) 1.3.1
  • some links have the same text for different destinations - this relates to success criterion WCAG (A) 2.4.4
  • some content is possibly too difficult to understand - this relates to success criterion WCAG (AAA) 3.1.5
  • there are instances where the site is using the same link text for different destinations - this relates to success criterion WCAG (A) 2.4.4
  • one list item is not marked up correctly - this relates to success criterion WCAG (A) 4.1.1
  • some adjacent links need to be combined with the same destination - this relates to success criterion WCAG (A) 4.1.1

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Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG), due to the following non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:

  • some pages and document attachments are not clearly written, which may hinder provision in formats people need, such as large print, braille, speech, symbols or alternative language - this relates to success criterion WCAG 2.0 (AAA) 3.1.5 and WCAG 2.0 1.1.1
  • some form controls are not correctly identified, so assistive technologies may be unable to operate properly - this relates to success criterion WCAG (AA) 4.1.2
  • some error messages are not clearly associated with form controls, meaning people may find it hard to understand what is wrong - this relates to success criterion WCAG (AA) 3.3.1
  • some of our videos are missing text alternatives such as captions, audio descriptions and transcripts, meaning people who are blind or visually impaired can't access visual information - this relates to success criterion WCAG (AA) 1.2.3
  • embedded iframe for testing video appointment set up doesn't include a title attribute, which screen readers may rely on to describe the contents of the frame; this can mean navigating through frame and iframe elements is difficult or confusing - this relates to success criterion WCAG (AA) 2.4.1 and 4.1.2
  • many downloads, in Portable Document Format (PDF), do not meet accessibility standards, meaning they are harder to use by some people:
    • some PDF forms are not responsive, cannot be completed electronically, and are missing labels on form controls - this relates to success criterion WCAG (AA) 3.3.2
    • some downloads don't have alternate text for images or figures - this relates to success criterion WCAG (AA) 1.1.1
    • some downloads don't have titles or descriptions - this relates to success criterion WCAG (AA) 2.4.2
    • some downloads don't have an appropriate tabbing or reading order - this relates to success criterion WCAG (AA) 1.3.2
    • some downloads are missing clickable bookmarks, page numbers - this relates to success criterion WCAG (AA) 2.4.5
    • some downloads lack consistent headers/footers - this relates to success criterion WCAG (AA) 3.2.3
    • some downloads contain tabular information and lists which don't use the correct tags - this relates to success criterion WCAG (AA) 1.3.1

Where downloads (in PDF, and other file formats) do not meet accessibility standards we plan to fix or replace them, either when they are next reviewed, or as part of our ongoing programme of review work, whichever is sooner.

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Online services which are exempt from accessibility standards

Parts of our online services are exempt from accessibility standards:

  • The accessibility regulations do not require us to 'fix' downloads if they were published before 23 September 2018 (if they’re not essential to providing services).
  • We do not plan to add captions to live video streams, because live video is exempt from meeting the accessibility regulations, as are pre-recorded audio and videos published before 23 September 2020.
  • Embedded YouTube videos don't allow compliant HTML5 code; we're monitoring any negative effects on overall 'user experience' and we'll review our online services when new technologies emerge.
  • Maps are exempt from accessibility regulations, but we're working to provide essential information in accessible ways; email us about requesting information in an accessible format. We don’t yet have a way of presenting geographical information (maps and site plans etc.) in a fully accessible format. However, as new technologies emerge we'll review our online services.
  • We're required to include documents on our website in relation to consultations, some of these documents come from other organisations and may not be accessible; we're advising those organisations to make their documents accessible.
  • Documents that are supplied to us by other organisations for inclusion in our council minutes and papers system, or in relation to agenda items for forums and boards, will not be edited to make them accessible.
  • Documents that are supplied to us by other organisations or members of the public for inclusion in our planning applications will not be edited to make them accessible.
  • Software, such as that which enables video appointments, linked from our website, which is under the control of our suppliers, may not be accessible, if our contract with them does not cover accessible development of 'out of the box' functionality. However, we aim to work with suppliers whose products are as accessible as possible when contracts are reviewed/renewed.

What we’re doing to improve accessibility

We’re committed to being a fair and inclusive website, and we're passionate about providing accessible services, ensuring they’re properly designed and coded, so more people can use them, more easily, regardless of their hardware, software, language, location, or ability.

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Preparation of this accessibility statement

This statement was prepared on June 2021 and last reviewed on October 2024.

Our online services are currently being (and will continue to be) reviewed for compliance with WCAG standards by City of York Council's Web Services Team, who carry out manual checks, alongside weekly automated sample testing which (together with usage data) informs and prioritise our actions for improving accessibility across online services.

Online services are re-assessed for accessibility whenever a major modification is undertaken; 'page content' is checked every time it is updated. Our current estimate is that further accessibility fixes to address non-accessible content on this site, will be undertaken during December 2025.

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